That CrowdStrike update yesterday impacted a whopping 8.5 million Windows devices according to Microsoft. The company posted an update on the incident on its website Saturday morning along with information about what it’s doing to help assist impacted customers.Microsoft also emphasized in the post that this was not a Microsoft incident despite its impact on the Microsoft ecosystem.Here’s what it says it’s doing:Engaging with CrowdStrike to automate their work on developing a solution. CrowdStrike has recommended a workaround to address this issue and has also issued a public statement. Instructions to remedy the situation on Windows endpoints were posted on the Windows Message Center. Deploying hundreds of Microsoft engineers and experts to work directly with customers to restore services. Collaborating with other cloud providers and stakeholders, including Google Cloud Platform (GCP) and Amazon Web Services (AWS), to share awareness on the state of impact we are each seeing across the industry and inform ongoing conversations with CrowdStrike and customers. Quickly posting manual remediation documentation and scripts found here.Keeping customers informed of the latest status on the incident through the Azure Status Dashboard here. The company says it’s “working around the clock and providing ongoing updates and support” and that CrowdStrike has helped it “develop a scalable solution that will help Microsoft’s Azure infrastructure accelerate a fix for CrowdStrike’s faulty update.”While 8.5 million is arguably a large number, Microsoft notes that it represents less than one percent of all Windows machines.
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“This incident demonstrates the interconnected nature of our broad ecosystem — global cloud providers, software platforms, security vendors and other software vendors, and customers. It’s also a reminder of how important it is for all of us across the tech ecosystem to prioritize operating with safe deployment and disaster recovery using the mechanisms that exist,” reads Microsoft’s post. “As we’ve seen over the last two days, we learn, recover, and move forward most effectively when we collaborate and work together.”
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