Amazon employees who tested ChatGPT said it does a “very good job” of answering customer support questions, is “great” at making training documents, and is “very strong” at answering queries around corporate strategy. Companies are taking notice. Both IBM and British telecommunications giant BT Group cited AI when announcing job cuts last year — and said that many wouldn’t come back.A Goldman Sachs study from last year found that generative AI tools could, in fact, impact 300 million full-time jobs worldwide, which could lead to a “significant disruption” in the job market.By 2030, nearly 12 million Americans in occupations with shrinking demand may need to switch jobs, a McKinsey analysis published last July. AI was deemed a key reason — McKinsey estimated that 30% of hours worked in the US could be automated by 2030.Human judgment needs to be applied to these technologies to avoid error and bias, Anu Madgavkar, a partner at the McKinsey Global Institute, previously told Business Insider. Users of ChatGPT have found that the bot can generate misinformation, incorrectly answer coding problems, and produce errors in basic math.”We have to think about these things as productivity-enhancing tools, as opposed to complete replacements,” Madgavkar said.Business Insider talked to experts and conducted research to compile a list of jobs that are at the highest risk for replacement by AI.
